Xgame Privacy Policy – Our Commitment to Protecting Your Information

Xgame's Privacy Policy is a clear commitment between us and you — a full account of how we handle your personal data. Reading this document will tell you what information is collected, why it's collected, and how securely it is kept.

Xgame is a trusted online gaming platform in Bangladesh. We believe that protecting your personal data is just as important as enjoying the games. That's why our Privacy Policy is built with our members' best interests as the top priority.

This Privacy Policy has been developed in line with data protection laws applicable in Bangladesh and international best practices. We keep it regularly updated so your data remains protected using the most current methods available.

Xgame collects different types of information for different purposes. Full details are provided below:

Voluntarily Provided Information: Information you provide directly when filling out registration forms, support chats, or surveys.

Automatically Collected Data: Data collected automatically while browsing the site, via cookies, log files, and tracking technologies.

Xgame uses your information for the following purposes:

• Account Management: Registration, login, password reset, and account verification.
• Payment Processing: Processing deposits, sending withdrawals, and verifying transactions.
• Customer Support: Troubleshooting, complaint review, and customer support.
• Security Assurance: Fraud detection, account hacking prevention, and monitoring of suspicious activity.
• Legal Obligation: Complying with KYC/AML regulations and reporting to tax authorities.
• Service Improvement: Analyzing user experience to improve the platform.
• Promotional Communications: Bonus offers and new game notifications (with your consent).

Xgame follows the highest industry standards to protect your privacy. Our security framework is detailed below:

• SSL Encryption: All data transmissions are encrypted with 256-bit SSL, meaning your data cannot be read by third parties in transit.
• Two-Factor Authentication (2FA): An additional OTP verification can be required at login.
• Firewall Protection: Robust server-level firewall system.
• Real-Time Fraud Detection: Instant alerts if any unusual login or transaction activity is detected.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Data Center Security: Servers secured at both physical and digital levels.

Xgame never sells your personal information. However, to provide our services, we may share limited data with specific trusted partners:

• Payment Processors: Mobile Pay, Nagad, Rocket — only the information necessary to complete the transaction.
• KYC Verification Agencies: Licensed providers for identity verification.
• Game Software Provider: Only the minimum data necessary to operate the games.
• Law Enforcement Agencies: Only the minimum necessary information, when required by court order or legal obligation.
• Fraud Prevention Service: For fraud detection and prevention.

Every third-party partner is contractually bound to our strict privacy terms and may only use the data they receive for its specified purpose.

Xgame uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.

Xgame does not retain your data longer than necessary. Retention periods are determined based on the following:

• Active Account Data: For as long as your account remains active.
• Data from Closed Accounts: Typically 5–7 years, as required by legal obligations.
• Transaction Records: Minimum 5 years, as required by financial regulatory law.
• Support Conversations: 2 years after the issue is resolved.
• Marketing Data: Deleted within 30 days of consent withdrawal.

Every xgame member has the following rights regarding their personal data:

To exercise any of these rights, email support@xgame.life. We will respond within 30 days.

Xgame is strictly for users aged 18 and above. We do not knowingly collect any information from children or minors.

• Age is verified at the time of registration.
• Any account found to belong to a minor is closed immediately.
• If a parent or guardian discovers that their child is using xgame, please contact our support team right away.

Xgame updates this Privacy Policy as needed. For significant changes, a notification will be sent to your registered email or posted on the platform. Check the "Last Updated" date at the top of the page to see if any changes have been made.

For any questions, concerns, or complaints regarding this privacy policy, please contact us directly:

For more details, please visit our Terms & Conditions and Responsible Gaming Please read this page as well.